Refund policy

Due to the nature of our products, we regret to inform you that we do not offer refunds or exchanges once the purchase has been made. We take pride in offering only the finest quality virgin hair products and each product undergoes quality checks to ensure its authenticity and condition before shipment. 

We understand that selecting the right lace wig or product is an important decision, and we encourage our customers to carefully consider their choices before finalising their purchase. If you have any questions or concerns about our products, we are here to assist you. Please feel free to contact our customer service team for expert advice and guidance to help you make an informed decision.

In the rare event that you receive a damaged or defective item, please notify us within 7 days of receiving your order for a swift resolution.

By completing your purchase on our website, you acknowledge and agree to abide by our no refund or exchange policy. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience for all our customers. 

Thank you for choosing That Hair. We appreciate your business. 

Sincerely, 

That Hair Virgin Hair Team